Delivery & Returns Policy

SHIPPING POLICY

Delivery

We will deliver TurmeriX® to the address you provide on the order form. Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.

• If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, it then becomes the buyer’s responsibility to arrange re-delivery or personal collection of the goods from their courier depot.
• We ship promptly and efficiently. We ship our products within 2 – 5 business days following the receipt of payment.
• All of our items are professionally packed for safe delivery.

 

Delivery time

Any items we send in Canada, will be shipped within 2 – 5 days of your order and will be delivered to the customer within 5 – 15 working days depending on where you live. Our preferred shipping methods are Canada Post and FedEx. You can see any shipping charges on our website right BEFORE finalizing your order.

 

Undeliverable orders

If for some reason you provide the wrong address details or if your local postal service cannot provide delivery of your shipment, your order will be returned to the TurmeriX® office in Calgary, Alberta. You will then be contacted via the provided e-mail or phone number you gave when you placed your order.  At that time, you will be given the choice of providing an alternate shipping address or getting a refund. Refunds will be provided for the product purchased but will not include shipping charges or taxes on shipping.

 

RETURNS & REFUNDS TURMERIX®

These terms are issued by TurmeriX® CANADA (via Ocean Sales Group Ltd.). They cover any purchases made from TurmeriX® Canada/Ocean Sales Group Ltd. at any internet site, physical marketplace and/or over the phone.

Please read these terms carefully. Should you wish to refer to them again, they can be found on our website or are available in writing at any time before purchase upon request.

 

Return of Goods

CANADA: The Consumer Protection Act provides the basis for our returns policy unless otherwise stated. Any return courier or postage charges are at your own expense. Before any return of goods for any reason, it is advisable to contact a customer service representative via either phone or email to receive instructions for the return of the goods.

Contact information is freely available on all sales materials and invoices, or contact can be made by calling our customer service department toll-free at 1-800-668-1966 or by emailing us.

 

Refunds

We hope that you benefit from TurmeriX® and experience how important it is to your health which is why we offer a 100%, 30-day money back guarantee on your first TurmeriX® product purchased provided:

• A minimum of 50% of the TurmeriX® product is remaining in 1 opened tub (on Multi-Pack Purchases, a FULL refund only applies if only 1 tub has been opened).
• TurmeriX® product is returned back to TurmeriX® Canada/Ocean Sales Group Ltd. postage paid.
• Proof of purchase from TurmeriX® Canada/Ocean Sales Group Ltd. is included.

Note:

Our 100% guarantee applies to TurmeriX® purchases made through www.buyturmeriX.ca and/or from Ocean Sales Group Ltd. ONLY. TurmeriX® product, purchased through any of our distributors is subject to their return terms and conditions.

 

LIMITATION OF LIABILITY

TurmeriX® Canada/Ocean Sales Group Ltd. accepts no liability for personal injury, property damage, costs or expenses directly or indirectly incurred by the consumer while using any of the products sold by TurmeriX® Canada/Ocean Sales Group Ltd.

Where the Consumer Protection Act and other statutes imply warranties or conditions or impose obligations upon TurmeriX® Canada/Ocean Sales Group Ltd. which cannot by law (or which can only to a limited extent by law) be excluded or modified, then liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.